Billing and refund policy

Billing

Membership is billed monthly at the rate shown at checkout: $39/month for members who join during founding enrollment (until November 30, 2026), $79/month for members who join afterwards. It is charged in advance when you subscribe and then automatically at the start of each billing month until you cancel. Your billing date is the day you first subscribed. A membership keeps the rate it started at for as long as it stays active. If it ends and you join again later, the rate offered at that time applies. Applicable tax is shown by Stripe before you confirm.

Cancellation

Cancel at any time from My clinic → Manage billing, or by emailing info@clinickit.app from the address on the account. You keep access until the end of the period already paid for, and nothing further is charged. Canceling does not delete your account.

Failed payments

If a renewal payment fails, access pauses immediately and Stripe retries the card. Update your payment method from the billing portal to restore access. If payment is not completed, the subscription ends.

Refunds

First-time members may ask for a full refund within 7 days of their first charge. Email us from the address on the account. We normally issue the refund within 5 business days, your bank may take longer to show it, and access ends when the refund is issued. This applies once per member.

Renewal payments are non-refundable, including for partial periods. If something went wrong (for example a duplicate charge or a charge after a confirmed cancellation), email us and we will put it right. Section 9 of the terms covers refunds if we substantially reduce or stop the service.

Contact

Billing questions: info@clinickit.app. Please include the email address on the account.