Handle a request for a discount

"Can you do any better on the price?" It can arrive in a DM, at the desk, or with a mention of what another clinic charges. It is an ordinary question, but it puts whoever answers on the spot, especially a new team member who does not know what the owner would say.

Without a set answer, people improvise. Some apologize for the price, which suggests it was never fair. Some mention a deal the clinic does not really run, just to end the awkward moment. The next client then hears something different, and your pricing depends on who happened to pick up the phone.

The kit starts from your actual position, in your own words. If you run a real program, such as a membership, referral or package, describe it with its current terms. If you run nothing, say so, and the draft has nothing to mention. Have your own advisor confirm any program or promotion before it appears in a message. You also describe what the person asked in general terms, leaving out the other clinic's name, and choose the channel. A booking method is optional. The result is a main reply, a shorter variant and a second-channel version, written to stay warm while holding your position. It is also worth sharing the approved wording with the whole desk, so the answer stays the same on a busy day.